FAQ
Orders
What size should I buy?
If you're not quite sure which size is right for you, refer to our size guides. They're located underneath the available sizes for each of our products.
Can I cancel my order?
We completely get it, we change our minds too! While we wish we could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
What is a pre-order?
A pre-order can be made when we do not have the product in our Västerås warehouse. When your order arrives, we immediately start looking for your order with our suppliers. When we find the shoes, you will be notified and when the shoes have arrived at our warehouse, the shoes will be sent directly to you.
You can read more about pre-orders here .
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You'll be asked to select a delivery method during checkout.
What is the delivery time?
Delivery time for an order is 2-5 working days, for pre-orders delivery time is usually 7-21 working days. ATTENTION! When pre-ordering, delivery may take longer than 21 working days.
How do returns work?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.