Shipping policy
1. Delivery
Delivery is made to a collection point through PostNord Service Point.
In-stock products are normally delivered within 2–5 working days within the Nordic countries and 3–10 working days outside the Nordic countries.
Orders for in-stock products placed before 09:00 on a working day are dispatched the same day. Orders placed at weekends are dispatched no earlier than the next working day.
2. Pre-orders
Delivery of pre-ordered products normally takes approximately 7–21 working days. Rare or hard-to-source products may take longer. The customer is kept updated by email. Further information is available on the pre-orders page.
3. Priority delivery
Priority delivery means that the order is given priority during packing and, for pre-orders, during sourcing. The delivery method remains PostNord Service Point. Priority refers to Merchsweden's handling and does not mean faster transport by PostNord.
4. Shipping costs and free shipping
Free shipping is offered within Sweden on purchases of home decor exceeding SEK 899. Mixed baskets also count. For other orders, shipping costs are shown at checkout before the purchase is completed.
5. Tracking and split deliveries
Ordered products are shipped together where possible. Pre-orders may be split into several deliveries. The customer receives tracking information and is not charged additional shipping because of the split delivery.
6. Delays and uncollected parcels
If delivery takes longer than the stated delivery time, the customer should contact kontakt@merchsweden.se and provide the order number. Updates may also be available by email or in the spam folder.
A handling charge of SEK 200 applies to uncollected parcels. Failing to collect a parcel does not replace notification of withdrawal from the purchase.
7. Returns and exchanges
Merchsweden offers a 40-day return period from receipt. The first 14 days are normally covered by the statutory right of withdrawal. Days 15–40 form the extended return period. Returns are registered in the returns portal.
Return shipping costs SEK 80 when using Merchsweden's returns service.
When exercising the statutory right of withdrawal and returning the entire purchase, the original standard delivery charge is refunded. Any additional cost for a more expensive delivery option is not refunded.
For returns during days 15–40, the original delivery charge is not refunded. If the order qualified for free shipping, the only charge is SEK 80.
The same arrangement applies outside Sweden, where the original delivery charge may be higher.
For exchanges, the customer should email kontakt@merchsweden.se before sending the return, providing the order number and details of the requested exchange. Merchsweden covers the return shipping charge for exchanges, including pre-ordered products.
8. Refunds and full terms
Returns are normally processed within 24 hours of receipt and no later than 36 hours. The customer is notified by email once the return has been processed. The refund then normally takes 1–3 banking days.
The full terms for withdrawal, the extended return period, exchanges, complaints and refunds can be found in the purchase and return terms.